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Privacy Policy

At Cozy Beaks we hold your privacy as sacred as a hidden bird's nest. This Privacy Policy is our promise to keep your personal information secure and protected, allowing you to spread your wings and shop with peace of mind. So, let's dive into the enchanting realm of privacy, shall we?

Last updated - 29 October 2023


Cozy Beaks and are trading names of Posseder Limited, registered at Chandos Business Centre, 87 Warwick Street, Leamington Spa, England, CV32 4RJ.


This Privacy Policy describes how Posseder Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.




We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the website. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.




We collect such non-personal and personal Information for the following purposes:

(a) providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

(b) marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. 

(c) security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

(d) communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.




To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.


In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.




The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.




Information that you directly submit to us through our Services may include:

(a) basic contact details including your name, email;

(b) order information including your name, billing address, shipping address, payment confirmation, email address, phone number;

(c) shopping information including the items you put in your cart or add to your wishlist;

(d) customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.




We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.




We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

(a) companies who support our Site and Services, such as Wix;

(b) our payment processors, who collect payment information to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.


Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the “Third Party Websites and Links” section below.




In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

(a) payment processors. Our Site and online store are hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers; 

(b) vendors or other third parties who perform services on our behalf, including but not limited to IT management, data analytics, customer support, cloud storage, fulfilment and shipping;

(c) when you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent;

(d) our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business;

(e) in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.




We take information security very seriously and we are committed to ensuring that the personal information we collect about you is secure.


We have put in place suitable procedures to safeguard and secure the information we collect:

(a) encryption of personal information where appropriate;

(b) cybersecurity assessments of service providers who may handle your personal information;

(c) regular backup of databases and records to restore accidentally deleted data and correct accidental data modifications;

(d) regular training for our internal staff about cybersecurity and handling customers' personal information.


Please be aware that security is only as strong as its weakest link. In addition to us making sure your personal information is safe, we recommend that you do not use insecure channels to communicate sensitive or confidential information to us.


How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies:

(a) up to 5 years after you last purchased or ordered any products or services from us;

(b) up to 2 years after you last used any account you have with us or from when you last consented to receive newsletter, subscription information or direct marketing from us;

(c) it may be necessary to keep your personal information for longer, such as if the information is relevant to comply with legal obligations, or is relevant to a legal case or claim.



We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.




If you don’t want us to process your data anymore, please contact us at




Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Wix, see We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services).


Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.




Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.




Please note that we may transfer, store and process your personal information outside the country you live in, including the United States and EU. Your personal information is also processed by staff and third party service providers and partners in these countries.


If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.




Should you have any questions about our privacy practices or this Privacy Policy, or spotted an error in your personal information, or you would like to exercise any of the rights available to you, please email us at

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