FAQ

To ensure the safety and longevity of the toys, it's essential to maintain them properly. Here's a simple guide for maintaining your avian toys: 1. Regular Inspection: Check your bird's toys regularly for signs of wear and tear. Look for loose parts, frayed ropes, or damaged components. 2. Cleaning Schedule: Establish a cleaning routine for your birds' toys, ideally once a week or as needed. 3. Cleaning Steps: Start by removing the toy from your birds' cage or playground areas. Gently brush or wipe off any dried poop or debris using a soft brush or cloth. Use an avian-safe disinfectant or a cloth soaked in cider vinegar for cleaning. Allow the toy to air dry completely in a well-ventilated space before placing it back. DO NOT use bleach, alcohol or any other cleaning detergents that that are not explicitly labelled as safe for birds. Bird-unsafe cleaning substances contain chemicals toxic to your avian companions and can cause death. DO NOT soak the toy in water, as this can damage certain materials and potentially introduce mould or bacteria inside the toy. 4. Rotate Toys: Consider rotating toys in your birds' cage or their playground areas to keep them engaged and entertained. By following this maintenance guide, you'll help ensure that your birds' toys remain clean and safe for them to enjoy. Remember that a clean and stimulating environment is essential for your avian friends' physical and mental well-being.

Body Sola wood, palm leaves, willow twig, balsa wood, seagrass, coconut, luffa, beech wood, cork. Dyes Beetroot, turmeric, paprika. Organic apple vinegar as a fixing agent. Fasteners Natural leather, sea grass. Packaging Bleach-free and dye-free paper. Can be reused as cage lining!

Currently we are shipping to the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the UK. If your country isn't listed, or you have questions about delivery options, please contact us. We're here to help with your order and special delivery needs! In the meantime, we are working with couriers to expand our coverage and add new standard shipment destinations - subscribe to our newsletter to hear first about the upcoming updates!

Cozy Beaks is a small business, and we need to make sure we comply with all local regulations at each destination that we add to our shipping list. It might include taxes, import rules, exception criteria and many more. We apologise for any inconvenience this may cause - please reach out to us via the contact form if you would like to add your country to our list of destination!

Unfortunately, that is not possible. At Cozy Beaks we're committed to the safety and well-being of your fluffy companions. Our handmade toys are lovingly crafted with the utmost care, and it's important to maintain their hygiene to prevent the spread of bacteria and diseases within the avian community. In light of this, we regret that we cannot offer traditional returns or exchanges. Since we don’t use harsh chemicals or sanitisation agents during any manufacturing process, the nature of our products makes it impractical to accept returns because we cannot guarantee the sterilisation and safety of items if they arrive at your aviary and are then returned. For further information please check our shipping and returns policy.